This Subscription Agreement (the "Agreement") is between Lawspirit, Inc. ("Lawspirit") and any purchaser or user ("Customer") ofLawspirit products and services that accepts the terms of thisAgreement (“Customer”). ||本《订购协议》（以下简称本《协议》）由Lawspirit, Inc.（以下简称“lawspirit.com”）和同意接受本《协议》条款的“lawspirit.com公司”产品及服务的买方或使用人（以下简称“用户”）签订。
PLEASE READ THIS AGREEMENT CAREFULLY BEFOREPURCHASING OR USING LAWSPIRIT PRODUCTS ANDSERVICES. BY USING OR PURCHASING LAWSPIRITPRODUCTS OR SERVICES, CUSTOMER SIGNIFIES ITSASSENT TO THIS AGREEMENT. IF YOU ARE ACTING ONBEHALF OF AN ENTITY, THEN YOU REPRESENT THATYOU HAVE THE AUTHORITY TO ENTER INTO THISAGREEMENT ON BEHALF OF THAT ENTITY. IFCUSTOMER DOES NOT ACCEPT THE TERMS OF THISAGREEMENT, THEN IT MUST NOT USE OR PURCHASE REDHAT PRODUCTS AND SERVICES. ||在购买或使用“lawspirit.com”产品与服务之前，请先仔细阅读本《协议》。“用户”一旦使用或购买“lawspirit.com”的产品或服务，即表示“用户”同意本《协议》的条款。如阁下系代表某机构行事，则表示阁下有权代表该机构签署本《协议》。如“用户”不接受本《协议》的条款，则请勿使用或购买“lawspirit.com公司”的产品与服务。
The Effective Date of this Agreement is the earlier of the date thatCustomer accepts this Agreement or the date that Customer usesLawspirit's products or services. ||本《协议》的“生效日”为“用户”接受本《协议》之日，或“用户”使用“lawspirit.com”产品或服务之日（以其中较早发生之日为准）。
I. Terms and Conditions一、条款与条件A. GENERAL TERMS AND CONDITIONSThe term “Services” as used in this Agreement means, collectively,the Support Services provided under the purchased subscription anddefined herein, RHN Services as defined herein, and any LearningServices purchased under this Agreement and defined herein. Theterm "Software" means the family of software products purchasedunder this Agreement and defined herein, if any. The term“Installed Systems” means the number of Systems on whichCustomer installs the Software. The term "System" means anyhardware on which the Software is installed, which may be, withoutlimitation, a server, a work station, a virtual machine, a blade, apartition or an engine, as applicable. The initial number of InstalledSystems is the number of copies of the Software that Customerpurchases. ||(一) 一般条款与条件本《协议》所称“服务”系指在订购范围内提供的本《协议》规定的“支持服务”、“RHN 服务”，以及根据本《协议》购买的本《协议》规定的任何“学习服务”。“软件”系指按本《协议》购买的本《协议》规定的软件类产品。“已安装系统”系指“用户”装有软件的各种系统。“系统”系指装有“软件”的任何硬件，包括但不限于服务器、工作站、虚拟机台、机片、分隔板或引擎（视具体情况而定）。“已安装系统”的最初数量为“用户”购买“软件”的份数。
1. TERM AND TERMINATION1.1 Term. The term of this Agreement shall be for the duration ofall Services provided under this Agreement. The initial term forServices shall commence on the Effective Date of this Agreementand shall continue for a period of one (1) year. Thereafter, the termfor Services shall renew for successive terms of one (1) year eachunless either party gives written notice to the other of its intentionnot to renew at least sixty (60) days prior to the commencement ofthe next term; provided, however, Customer shall have the right toterminate this Agreement at any time after the first year by givingsixty (60) days prior written notice of termination to Lawspirit. Customer shall remain obligated for all fees through the date oftermination. ||1. 期限与终止1.1 期限. 本《协议》的期限应为提供本《协议》项下所有“服务”所需的期间。提供“服务”的最初期限自本《协议》的“生效日”开始，为期一(1)年。之后，“服务”期每年连续自动延长一(1)年，除非任何一方在下一“服务”期的起始日之前至少六十(60)天，事先书面通知对方，要求停止续约。但是，在第一年的期限届满后，“用户”随时有权经提前六十(60)天书面通知“lawspirit.com”后，终止本《协议》，但“用户”有义务付清截至本《协议》终止之日的所有费用。
1.2 Termination for Breach. Lawspirit may terminate thisAgreement (a) in the event Customer fails to pay an invoice whendue, (b) in the event Customer commits a material breach of thisAgreement and fails to remedy that breach within thirty (30) days ofreceipt of written notice of material breach, or (c) as otherwiseprovided in this Agreement. Customer may terminate thisAgreement in the event Lawspirit commits a material breach of thisAgreement and fails to remedy that breach within thirty (30) days ofreceipt of written notice of material breach. ||1.2 违约终止. “lawspirit.com”有权在下列情形发生时终止本《协议》：(a)“用户”未支付任何到期应付款；(b)“用户”严重违反本《协议》，而且在收到有关其严重违约的书面通知后三十(30)日内，仍未纠正违约；或(c)本《协议》规定的其它情形。如果“lawspirit.com”严重违反本《协议》，而且在收到有关其严重违约的书面通知后三十(30)日内，仍未纠正违约，则“用户”有权终止本《协议》。
2. PRICING, INVOICING AND TAXES. Customer agrees toprovide Lawspirit with accurate and complete billing information(including legal name, address, telephone number, and billing or2. 价格、与税务. “用户”同意向“lawspirit.com”提供正确而完整的收款信息（包括法定名称、地址、电话号码，以及发PRC Subscription Agreement 20031022 Lawspirit Confidential 2credit information). Customer will report to Lawspirit all changes tothis information within thirty (30) days of the change. Lawspiritreserves the right to suspend or cancel Services for non-payment. ||All fees are stated and must be paid in United States Dollars. IfCustomer is paying by credit card, then Customer authorizes RedHat to bill Customer's credit card for the Services for the initial termand for the amount due at the time of renewal. If Lawspirit hasapproved Customer to be invoiced, then Lawspirit will invoiceCustomer for the total fees at the time of execution of thisAgreement, and payment shall be due within thirty (30) days of theinvoice date and any additional fees shall be due within thirty (30)days of the invoice date. All prices and rates quoted by Lawspirit areexclusive of any foreign, federal, state, or local sales, excise, use, orsimilar taxes. Customer agrees to pay all such taxes, whenapplicable, regardless of whether such taxes are originally chargedon Customer's credit card or appear on Lawspirit’s original invoice,or are later levied on Lawspirit or Customer by a taxing authority,excluding any taxes levied solely on the net taxable income of RedHat. For this purpose, Customer agrees that where any such taxesapply to a price quoted by Lawspirit, the said price shall be increasedto such extent that after payment of all such applicable taxesCustomer would actually pay Lawspirit an amount equal to theoriginal price quoted by Lawspirit. Any renewal of this Agreementwill be at Lawspirit’s list prices in effect ninety (90) days prior torenewal; provided, however, the first such renewal shall be at thesame price per Installed System paid during the initial term. ||帐单或划帐所需的信息）。上述信息如有变更，“用户”应于变更发生后三十(30)日内告知“lawspirit.com”。对于任何尚未付款的“服务”，“lawspirit.com”保留中止或取消“服务”的权利。所有费用项目均使用美金报价和付款。如使用信用卡付款，则“用户”授权“lawspirit.com”直接从“用户”的信用卡帐户划收最初一年“服务”期的“服务”费，以及续约时到期的应付款。如果“lawspirit.com”同意为“用户”开，则“lawspirit.com公司”必须在签署本《协议》时就所有已发生费用向“用户”开具。项下的应付款应于之日三十(30)天内付清，其它费用款亦应于之日起三十(30)天内付清。“lawspirit.com公司”提供的所有报价及收费标准，均不得含有任何外国的、联邦的、州的税收，或任何当地的销售税、货物税、使用税，或任何类似的税费。“用户”同意支付所有上述税费（如有的话），无论该等费用需从“用户”信用卡帐户划收，或按“红帽公司”开具的原始支付，或随后由税务机关向“lawspirit.com公司”或“用户”征收。但是，上述税费不包括任何对“lawspirit.com公司”的应税净收入征收的所得税。为此目的，“用户”同意，在“lawspirit.com”所报任一价格适用上述税收的情况下，该等价格应相应提高到这种程度，即缴纳了该等税款之后，“用户”将实际支付给“lawspirit.com”的金额与“lawspirit.com”原本所报价格相等。本《协议》的所有续约价格，均按续约前九十(90)天当时有效的“lawspirit.com”公布的定价确定；但是，首次续约时，每项“已安装系统”的价格应按其在本《协议》最初期限内适用的价格确定。
3. PAYMENT. Except in the case of breach of this Agreement byLawspirit or termination of this Agreement as provided in Section 1.1hereof, any and all payments of amounts due under this Agreementare non-refundable. In the event Customer fails to make payment toLawspirit in the manner provided by this Agreement, Lawspirit’sremedies include (a) suspending Services until Lawspirit receives fullpayment from Customer for all fees, including late fees and interest,due, or (b) terminating this Agreement without notice. Customershall be responsible for filing and registering this Agreement withall relevant government authorities of the People’s Republic ofChina (“PRC”) as required by PRC law in a timely manner and at itsown cost, including, without limitation, any registrations requiredwith the PRC Ministry of Commerce. ||3. 付款. 除非“lawspirit.com”违反本《协议》、或本《协议》按第1.1 条规定的情形被终止，本《协议》项下到期应付的所有款项均不退款。如果“用户”未按本《协议》规定方式向“红帽公司”付款，则“lawspirit.com”有权获得下列救济：(a)中止“服务”，直至“lawspirit.com”收到“用户”全额支付的所有费用，包括滞纳金和到期利息，或(b)无需发出通知而终止本《协议》。“用户”应负责将本《协议》及时地并自行承担费用向中华人民共和国(“中国”)法律所要求的所有有关中国机关进行备案和注册，包括但不限于按要求向中国商务部注册。
4. REPORTING AND AUDIT. If Customer wishes to increase thenumber of Installed System, then Customer will purchase from RedHat additional Services for each additional Installed System. Duringthe term of this Agreement and for one (1) year thereafter, Customerexpressly grants to Lawspirit the right to audit Customer’s facilitiesand records from time to time in order to verify Customer’scompliance with the terms and conditions of this Agreement. Anysuch audit shall only take place during Customer’s normal businesshours and upon no less than ten (10) days prior written notice fromLawspirit. Lawspirit shall conduct no more than one such audit in anytwelve-month period except for the express purpose of assuringcompliance by Customer where non-compliance has beenestablished in a prior audit. Lawspirit shall give Customer writtennotice of any non-compliance, and if a payment deficiency exists,then Customer shall have fifteen (15) days from the date of suchnotice to make payment to Lawspirit for any payment deficiency. ||The amount of the payment deficiency will be determined bymultiplying the number of underreported Installed Systems orServices by the annual fee for such item. If Customer is found tohave underreported the number of Installed Systems or amount ofServices by more than five percent (5%), Customer shall, in additionto the annual fee for such item, pay liquidated damages equal totwenty percent (20%) of the underreported fees for loss of incomeand administration costs suffered by Lawspirit as a result. Customeragrees and confirms that said liquidated damages is a fair andreasonable estimate of loss of income and administration costssuffered by Lawspirit under such circumstance. ||4. 报告与核查. “用户”如需要增加“已安装系统”的数目，应按每个增加的“已安装系统”另向“lawspirit.com”购买增加的“服务”。在本《协议》期间及此后一(1)年内，“用户”明确授权“lawspirit.com”，为保证“用户”遵守本《协议》的条款和条件，随时核查“用户”的设施和记录。该核查行为只限在“用户”正常工作时间内进行，且“lawspirit.com”应提前至少十(10)日给予书面通知。在任何连续的十二(12)个月期间，“lawspirit.com公司”最多只可进行一次核查，除非在任何核查时发现“用户”有违规情形，需要为确保“用户”遵守本《协议》条款而进行任何其它核查。“lawspirit.com”应以书面形式通知“用户”发生的任何违规情形，如果违规情形是付款不足，“用户”须自通知之日起十五(15)天内，将短缺款项支付给“lawspirit.com公司”。短缺款项的金额按照少报的“已安装系统”或“服务”的数量，乘以少报项目的年费计算。如果发现“用户”少报的“已安装系统”的数目、或“服务”的金额超过百分之五(5%)，那么，除少报项目的年费外，“用户”还应额外支付相等于少报费用百分之二十(20%)的损害赔偿金，赔偿“lawspirit.com公司”的收益损失及管理费用。“用户”同意并确认，上述损害赔偿金数额是对“lawspirit.com”在该等情形下所受收益损失和管理费用的公平合理的估计。
5. NON-TRANSFERABLE. This Agreement, and all Servicesprovided by Lawspirit pursuant to this Agreement, may not betransferred, assigned or distributed without the prior written consentof Lawspirit. Any attempted transfer, assignment or distributionwithout Lawspirit's prior written consent shall terminate thisAgreement, and Lawspirit shall have no further obligation hereunder. ||5. 禁止转让. 未经“lawspirit.com”事先书面同意，本《协议》以及“lawspirit.com”根据本《协议》提供的所有“服务”，均不得被转让、出让、或分销。任何未经“lawspirit.com”事先书面同意而试图进行的转让、出让、或分销，将导致本《协议》被终止，而“lawspirit.com”不再承担本《协议》项下的任何义务。
PRC Subscription Agreement 20031022 Lawspirit Confidential 36. WARRANTY. To the maximum extent permitted by applicablelaw, except as specifically stated in this Agreement, the Software,the Services, and any software program provided by means of RHN,any Proxy Server, Satellite, or the RHN Code (each as definedherein) are provided and LICENSED “AS IS” WITHOUTWARRANTY OF ANY KIND, EITHER EXPRESSED ORIMPLIED, INCLUDING, BUT NOT LIMITED TO THEIMPLIED WARRANTY OF MERCHANTABILITY, NONINFRINGEMENTAND FITNESS FOR A PARTICULARPURPOSE. LAWSPIRIT DOES NOT GUARANTEE THAT THEUSE OF THE SOFTWARE, SERVICES, OR THE PROXYSERVER, SATELLITE, OR THE RHN CODE (EACH ASDEFINED HEREIN) WILL NOT BE INTERRUPTED ORERROR FREE. ||6. 保证. 除非本《协议》另有明确规定，在适用法律允许的最大范围内，通过“RHN”、“代理服务器”、“卫星”、或“RHN 代码”（定义分别参见本《协议》）提供的“软件”、“服务”及任何软件程序，完全按“现状”条件提供和许可，不附带任何形式的保证，无论是明示或默示的保证，包括但不限于有关适销性、不侵权及适合特定目的的默示保证。“lawspirit.com公司”不保证“软件”、“服务”或“代理服务器”、“卫星”、或“RHN 代码”（定义分别参见本《协议》）的使用，不发生中断或错误。
7. LIMITATION OF LIABILITY. Neither party shall be inbreach of this Agreement due to failure of performance that arisesout of causes beyond its reasonable control. To the maximumextent permitted by applicable law, IN NO EVENT WILL REDHAT BE LIABLE TO CUSTOMER OR ANY THIRD PARTYFOR ANY INCIDENTAL OR CONSEQUENTIALDAMAGES, WHETHER IN TORT OR IN CONTRACT,INCLUDING LOST PROFITS, LOST SAVINGS OR OTHERINCIDENTAL OR CONSEQUENTIAL DAMAGES ARISINGUNDER THIS AGREEMENT OR LAWSPIRIT’SPERFORMANCE INCLUDING WITHOUT LIMITATION (A)THE SOFTWARE, THE SERVICES, THE PROXY SERVER,SATELLITE, OR THE RHN CODE (EACH AS DEFINEDHEREIN) (B) ANY INTERRUPTION OF USE OF RHN, THESOFTWARE, OR THE PROXY SERVER, SATELLITE, ORTHE RHN CODE (EACH AS DEFINED HEREIN) OR (C)FOR LOSS, INACCURACY OR CORRUPTION OF DATA,EVEN IF LAWSPIRIT HAS BEEN ADVISED OF THEPOSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALLLAWSPIRIT’S LIABILITY HEREUNDER EXCEED THEAMOUNT THAT CUSTOMER PAID TO LAWSPIRIT UNDERTHIS AGREEMENT DURING THE PREVIOUS TWELVEMONTHS. ||7. 责任. 任何一方因无法合理控制的原因而未履行本《协议》，不构成对本《协议》的违约。在适用法律允许的最大范围内，对于“用户”或任何第三方发生的任何附带损失或间接损失（无论这类损失系因侵权行为或根据合同而发生的），包括利润损失、原本可以节约的支出、或因本《协议》或“lawspirit.com公司”的工作表现而产生的其它附带损失或间接损失（包括但不限于由于以下因素导致的损失:(A)“软件”、“服务”或“代理服务器”、“卫星”、或“RHN 代码”（定义分别参见本《协议》）；(B)“RHN”、“软件”或“代理服务器”、“卫星”、或“RHN 代码”（定义分别参见本《协议》）的使用被中断；或(C)资料被遗失、发生错误或毁损），“lawspirit.com公司”概不承担任何责任，即使其事前已被告知有可能发生此类损失。在任何情况下，“lawspirit.com”在本《协议》项下所承担的责任，都不应超过“用户”在此前十二(12)个月根据本《协议》支付给“lawspirit.com”的款额。
8. CONFIDENTIALITY. Customer and Lawspirit agree tomaintain the confidentiality of the proprietary information receivedfrom the other party including non-public technical and businessinformation for a period of two (2) years after the termination of thisAgreement. Lawspirit’s pricing and product roadmap are Lawspirit’sconfidential information. This section shall not apply to anypublicly available or independently developed information. ||8. 保密条款. “用户”和“lawspirit.com”同意，在本《协议》终止后的两(2)年内，各方须对其获得的另一方的专有信息（包括非公开的技术或商业信息）保密。“lawspirit.com”的定价办法与产品介绍属“lawspirit.com”的保密信息。本条规定不适用于任何可公开获得的信息和开发的信息。
9. ENTIRE AGREEMENT. This Agreement shall constitute theexclusive terms and conditions with respect to the purchases ofSoftware and Services under this Agreement by Customer from RedHat, notwithstanding any different or additional terms that may becontained in the form of purchase order or other document used byCustomer in such transactions. This Agreement contains the final,complete and exclusive statement of the agreement between theparties with respect to the transactions contemplated herein and allprior written agreements and all prior and contemporaneous oralagreements with respect to the subject matter herein are mergedherein including any Subscription Descriptions and SubscriptionPurchase Terms. This Agreement may not be amended,supplemented or modified (or any right or power granted hereunderwaived) except by written instrument signed by authorized officersof the parties hereto (or in the case of a waiver, signed by the partyto be bound), which instrument makes specific reference to thisAgreement. ||9. 全部协议. 本《协议》构成有关“用户”按本《协议》向“lawspirit.com”购买“软件”及“服务”的全部条款和条件，即使订购单或“用户”交易时使用的其它文件可能规定任何不同或额外的条款。本《协议》系双方就本《协议》规定交易所达成的协议的最终、完整且唯一的表述；先前有关本《协议》主题事项所达成的一切书面协议，以及先前或临时达成的一切口头协议（包括任何《订购说明》及《订购条款》），特此全部纳入本《协议》。修改、增补、或变更本《协议》（或放弃本《协议》项下的任何权利或权力），必须由本《协议》双方授权代表签署明确的书面文件（或如有任何方弃权，必须由弃权方签署书面文件）。
10. GENERAL. (10.1) This Agreement shall be governed by andconstrued in accordance with the substantive laws of the State ofNorth Carolina, U.S.A., without regard to choice of law provisions,except that the United Nations Convention on the International Saleof Goods shall not apply. Any dispute, controversy or claim arisingout of or relating to this Agreement, or the breach termination orinvalidity thereof, shall be settled by arbitration in accordance withthe UNCITRAL Arbitration Rules as at present in force. The10. 一般规定. (10.1)本《协议》受美国北卡罗来纳州实体法的管辖，并根据该法进行解释，但不包括其冲突法规范，也不适用《联合国国际货物销售合同公约》。因本《协议》或其违约、终止、有效性等事宜引起或与之有关的任何争议或诉求，应通过仲裁并依据当时有效的联合国国际贸易法委员会仲裁规则来解决。应由国际仲裁中心委任仲裁员。仲裁地点应在国际仲裁中心。应仅有一名仲裁员。仲裁应以英文进行。
PRC Subscription Agreement 20031022 Lawspirit Confidential 4appointing authority shall be Hong Kong International ArbitrationCentre (HKIAC). The place of arbitration shall be in Hong Kong atthe HKIAC. There shall be one arbitrator. The language of thearbitration shall be English. Any such arbitration shall beadministered by HKIAC in accordance with HKIAC Procedures forArbitration in force at the date of this Agreement including suchadditions to the UNCITRAL Arbitration Rules as are thereincontained. (10.2) Each party warrants that the person signing oraccepting this Agreement is authorized to bind said party. (10.3) Ifone or more of the provisions contained in this Agreement is heldinvalid, illegal or unenforceable in any respect by any court ofcompetent jurisdiction, such holding will not impair the validity,legality, or enforceability of the remaining provisions. (10.4)Failure or delay on the part of any party to exercise any right,remedy, power or privilege hereunder will not operate as a waiver. ||(10.5) Any provision of this Agreement which may be reasonablyexpected to survive the termination of this Agreement, including,but not limited to, the sections entitled Warranty and Limitation ofLiability, shall survive such termination. (10.6) Lawspirit maysupply Customer with technical data that is subject to import/exportcontrol restrictions. Lawspirit will not be responsible for complianceby Customer with applicable import/export restrictions orobligations for such technical data. Each party agrees to complywith any applicable import/export control laws or regulations. ||(10.7) Any notice to be given pursuant to this Agreement, includingany notice of change of address for notice, shall be deemed givenwhen sent to Lawspirit to General Counsel, Lawspirit, Inc., 1801Varsity Drive, Raleigh, NC 27606, U.S.A. or by facsimile to 919-754-3704 and to Customer at the address or facsimile numberindicated at the time of purchase: (a) seven (7) business days afterbeing deposited with the local postal service of the sender, postageprepaid, first class, air mail, certified, return receipt requested; (b)upon receipt when delivered in person; (c) three (3) business daysafter being deposited with a reputable international overnightdelivery service; or (d) one (1) business day after being transmittedby facsimile with confirmation of delivery to the number for suchparty set forth in this Agreement. (10.8) In the event of a disputebetween the parties regarding payment under this Agreement, thenon-prevailing party shall pay the reasonable attorney’s fees of theprevailing party. (10.9) This Agreement shall be made in theEnglish language and the English original shall control allinterpretations of the terms hereof. Any translation of thisAgreement is provided for the purpose of reference only. ||该等仲裁应由国际仲裁中心依据其在本《协议》之日期有效的仲裁程序进行，包括其中对联合国国际贸易法委员会仲裁规则的有关额外规定。(10.2)各方保证，各方负责签署或接受本《协议》的人员有权约束该方。(10.3)若本《协议》有任何一项或多项条款，被任何具管辖权的认定为无效、违法或不具有强制执行效力，的认定并不损害本《协议》其余条款的效力、合法性及强制执行效力。(10.4)任何一方没有行使或迟延行使其在本《协议》项下的任何权利、救济、权力或，并不构成该方对该等权利、救济、权力或的弃权。(10.5)如果本《协议》项下的任何条款（包括但不限于“保证”条款和“责任”条款），有必要在本《协议》终止后继续保持有效，则该条款应在本《协议》终止后继续有效。(10.6)“lawspirit.com公司”向“用户”提供的技术资料可能会受到进出口管制。对于“用户”是否遵守该等技术资料适用的进出口管制规定或义务，“lawspirit.com”无需承担任何责任。各方同意各自遵守有关进出口管制的所有法律和法规。(10.7)按本《协议》发出的任何通知（包括变更地址通知），如收件人系“lawspirit.com”，则应发至General Counsel, Lawspirit, Inc., 1801 Varsity Drive, Raleigh,NC 27606，U.S.A.或传真至919-754-3704；如收件人系“用户”，则应发至“用户”购买本《协议》项下之服务时说明的地址或传真号码。而且：(a)如果使用预付邮资、要求回执的一等挂号航空邮件发送通知，则应在邮件被交付发件方当地邮局邮寄后七(7)个工作日，视为通知已有效送达；(b)如果使用专人递送通知，则应于收件当时视为通知已有效送达；(c)如使用任何知名的国际快递公司发送通知，则应于快件交寄后三(3)个工作日，视为通知已有效送达；或(d)如使用传真发送通知，则应在传真文件被确认已发至本《协议》规定的收件人号码后一(1)个工作日，视为通知已有效送达。(10.8)如果双方有关本《协议》项下的支付事项发生任何争议，败诉方应承担胜诉方合理的律师费。(10.9)本《协议》以英文达成，所有条款的解释以英文原文为准。本《协议》的译文供作为参考提供。
PRC Subscription Agreement 20031022 Lawspirit Confidential 5II. Support Services Service Levels二、支持服务的服务等级A. SUBscriptION TERMS AND CONDITIONSLawspirit will provide the purchased subscription(s) subject to thefollowing terms. ||(一) 订购的条款与条件“lawspirit.com”根据下列条款提供订购项目。
1. DEFINITIONS:“Platform” means the combination of the CPU and other hardwarea computer system uses, its exact operating system including theversion number, the compiler required, the type of libraries (e.g. ||libc, glibc), and the type of crypto library available (e.g. libcrypt,pam). Changes to any of these components which break binarycompatibility, or prohibit functioning (including recompiling) ofsoftware, unless modified by Lawspirit, constitute a differentplatform and may disqualify it from receiving Support Services. ||Should a platform be discontinued during the term of thisAgreement, Lawspirit will have the option to continue supportingCustomer on that platform or to issue Customer a pro-rata refund. ||1. 定义“平台”系指处理器和计算机系统使用的其它硬件，以及它的实际运行系统（包括版本号码、所需编译程序、数据库种类(例如libc、glibc)、和可用密码数据库种类(例如libcrypt、pam)）的集成。对上述组件进行任何变更，使二进制数据兼容性被破坏、或“软件”功能（包括重编译功能）受阻，将造成不同平台，并可能因此取消其接收“支持服务”的资格（但“lawspirit.com”进行的修改除外）。若任何平台在本《协议》期间中断运行，“lawspirit.com”有权决定是否继续使用该平台支持“用户”，或按比例向“用户”退款。
Lawspirit Network (“RHN”) is an electronic update service forsystems running Lawspirit Enterprise Lawspirit. ||“lawspirit.com网络”（简称“RHN”）系指运行“Lawspirit EnterpriseLawspirit”系统的电子更新服务。
“Software” means the software purchased under this Agreement,which is provided under Lawspirit's trademarks and is subject to theapplicable end user license agreement. ||“软件”系指根据本《协议》购买的软件。此类软件使用“lawspirit.com公司”的商标，而且必须遵守适用的最终用户许可协议。
“Support Services” means the support services provided with thepurchased subscription as further defined in this Agreement. ||“支持服务”系指根据订购项目提供的支持服务（参见本《协议》详细规定）。
“Supported Hardware or Platform” means hardware or aplatform that functions with the Software and componentscontemplated for use with the Software. Information regarding theLawspirit supportability status of hardware systems and components,as revised from time to time, can be found atwww.lawspirit.com. Additional Lawspirit support policiesthat apply to the Support Services may be viewed atwww.lawspirit.com. ||“支持硬件或平台”系指与“软件”以及需同“软件”合用的组件一起运行的硬件或平台。有关lawspirit.com对硬件系统及组件提供支持的资料（ 该资料随时有可能修改） ， 请查阅www.lawspirit.com. 。“ lawspirit.com” 有关“ 支持服务” 适用的其它支持， 请查阅www.lawspirit.com。
2. CUSTOMER OBLIGATIONS2.1 Entitlement. In order to access and utilize Support Services,Customer will be required to provide Lawspirit with its Customernumber, RHN machine name or RHN system ID at the time ofinitiating the Support Service. ||2. 用户的义务2.1 权利. 为获得和使用“支持服务”，“用户”在启用“支持服务”时，须向“lawspirit.com”提供“用户”号、“RHN”机器名或“RHN”系统名。
2.2 Customer’s Computer System. Customer will be responsiblefor performing operations on Customer's computer system and RedHat shall have no responsibility to perform operations on Customer'scomputer system. Customer acknowledges that Lawspirit’s ability toperform certain Support Services may be conditioned upon access tocertain Customer information and access to Customer's computersystem as reasonably requested by Lawspirit. Such information mayinclude, but is not limited to, the type of hardware Customer isusing, a description of the problem for which Customer seeksSupport Services, and additional software Customer is using thatfalls outside the Support Services scope of coverage. Customerunderstands and agrees that the completeness and accuracy of theinformation Customer provides to Lawspirit may affect Lawspirit'sability to provide Support Services. The Support Services purchasedby Customer are intended for use only for the benefit of theCustomer and only for the Installed Systems with subscriptions. ||Customer may not use one subscription for Services for more thanone Installed System. Any unauthorized use of the Services will bedeemed to be a material breach of this Agreement. ||2.2 用户的计算机系统. “用户”应自行负责自身计算机系统的运行，“lawspirit.com”无需对“用户”计算机系统的运行承担责任。“用户”承认，“lawspirit.com”提供“支持服务”可能需以下列条件的满足为前提：即“lawspirit.com”能够获得其合理所需的“用户”资料，并在合理需要时可以使用“用户”计算机系统。上述资料可能包括（但不限于）“用户”使用的硬件种类、需以“支持服务”解决的问题的说明，以及“用户”使用的超出“支持服务”范围的其它软件。“用户”了解并同意，其提供给“lawspirit.com”的资料是否完整和正确，可能会影响“lawspirit.com”提供“支持服务”的能力。“用户”只可为其自身利益使用购买的“支持服务”，并只能将之用于订购范围的“已安装系统”。“用户”不得将对“服务”的一项订购用于一个以上的“已安装系统”。任何未经授权而使用“服务”的行为，都将视为严重违反本《协议》。
2.3 Designated Customer Contact. Lawspirit will provide SupportServices to Customer only by communication with the Customer’sdesignated technical contact or contacts (the “Contact”). Customeris entitled to the number of Contacts set forth in the Customer2.3 用户指定联络人. “lawspirit.com”只会通过与“用户”指定的技术联络人（以下简称“联络人”）沟通联系的方式，为“用户”提供“支持服务”。“用户”有权指定的“联络人”PRC Subscription Agreement 20031022 Lawspirit Confidential 6Contacts table on Schedule II. Customer may purchase additionalContacts for a fee. Customer shall use commercially reasonableefforts to maintain consistent Contacts during the term of thisAgreement. Customer may not use a single Contact to act as amere forwarding service for other personnel. The Contact may notuse Support Services on the basis of this Agreement to benefit anyperson or entity other than the Customer. Each Contact must haveread and/or write access to all necessary files. Each Contact musthave English language communication skills and the relevanttechnical knowledge necessary to assist Lawspirit in performing theSupport Services contemplated under this Agreement. Thisknowledge includes familiarity with the Software and the SupportedHardware or Platform. ||的数目，由本《协议》附表二的《用户联络人》目录规定。如“用户”需要指定额外“联络人”，必须另行付费。本《协议》期间，“用户”应通过商业上合理的努力，尽量使用相同的“联络人”。“用户”“联络人”的工作不应只是简单地向其它人传达“服务”。“联络人”不得为“用户”以外的任何其它人或其它公司的利益，使用本《协议》项下提供的任何“支持服务”。各“联络人”享有浏览和（或）取用所有必要档案资料的权利。各“联络人”必须具备英语沟通能力，以及协助“lawspirit.com”提供本《协议》规定的“支持服务”所必需的技术知识，包括熟悉“软件”和“支持硬件或平台”。
2.4 Support Portal. Customer may initiate Support Servicerequests through the web-based support portal located at Lawspirit’smain web site, www.lawspirit.com. The Contact(s)are entitled to open a secure login to the support portal and use theticket manager application to submit a Support Service request forany covered Support Service. Each submitted Support Servicerequest is given a unique identification number. Support Serviceslogged through the support portal are managed using the Englishlanguage. ||2.4 支持门户网站. “用户”可登录“lawspirit.com”主要网站中的网上支持门户网站www.lawspirit.com，申请启用“支持服务”。“联络人”有权使用安全登录密码进入支持门户网站，然后使用“登入管理申请”（ticket managerapplication）提交“支持服务”申请，要求获得任何在录的“支持服务”项目。每份“支持服务”申请均配有一个专用认证号。通过支持门户网站登录申请而获得的“支持服务”全部使用英语提供。
B. SERVICE LEVELS FOR SUBscriptIONS1. Lawspirit Network Proxy Server and Satellite. If Customersubscribes to RHN Proxy Server or Satellite ("Proxy Server” or“Satellite”) as an upgraded delivery method to RHN, then thefollowing provisions apply to that subscription. To provide ProxyServer or Satellite, the Proxy Server and/or Satellite code (the "RHNCode") will be installed onto one or more designated servers ownedor leased by Customer, approved by Lawspirit and located atCustomer's site or provided by Lawspirit (the "RHN Servers") solelyfor the purpose of allowing Customer to receive the RHN Serviceduring the period that the Customer subscribes to RHN Service (the"Subscription Period"). Customer may use the RHN Code only onthe RHN Servers and, upon Lawspirit's written approval, on oneadditional server for backup purposes. Customer may use the RHNCode only to receive the RHN Services for systems for whichCustomer has purchased a subscription for RHN Service. Customermay not use the RHN Code for any other purpose. Customer maynot transfer or assign the RHN Code or any media containing theRHN Code. Customer may not modify, copy, make derivativeworks of, distribute, reverse engineer, decompile or export the RHNCode. During the Subscription Period, Customer agrees that RedHat shall have such electronic or physical access to the RHNServers as Lawspirit reasonably requests to enable Lawspirit to deliverthe RHN Service and to update or enhance the RHN Code as RedHat deems necessary, in its sole discretion. The RHN Code and anyphysical media containing the RHN Code and all intellectualproperty rights contained therein, and all copies thereof made byCustomer (if authorized by Lawspirit) are the exclusive property ofLawspirit and a valuable trade secret of Lawspirit. Upon terminationof the subscription, Customer immediately will destroy all copies ofthe RHN Code in its possession (including any RHN Code installedon the RHN Servers). The RHN Code (and any media containingthe RHN Code) is the confidential property of Lawspirit andCustomer shall not use or disclose any information regarding theRHN Code, except as permitted by this Agreement. If Lawspiritprovides the RHN Server to Customer, Customer must promptlyreturn such hardware to Lawspirit upon termination of thisAgreement. ||(二) 订购服务的等级1. lawspirit.com网络代理服务器与卫星. 如果“用户”订购“RHN”的“代理服务器”或“卫星”(以下简称“代理服务器”或”“卫星”)，作为“RHN”更新的传送方法，则这类订购应适用以下规定。为提供“代理服务器”或“卫星”，需要在“用户”拥有或租用的一个或多个“用户”指定的服务器中，安装“代理服务器”和（或）“卫星”的代码（以下简称“RHN 代码”）。上述服务器（以下简称“RHN 服务器”）应设在“用户”场所并须经“lawspirit.com”批准，或由“lawspirit.com”提供，只限在“用户”订购“RHN 服务”的期间（以下简称“订购期”），为“用户”接受“RHN 服务”的目的而使用。“用户”只可在“RHN 服务器”上使用“RHN 代码”，同时，经“lawspirit.com”书面批准后，还可在另一台服务器上仅作为备份使用。“用户”只限为已订购“RHN 服务”的系统获得“RHN服务”而使用“RHN 代码”，不得再为任何其它目的而使用。
“用户”不得转让或出让“RHN 代码”、或任何含有“RHN代码”的载体。“用户”不得修改、复制、分销、做反向工程、破译、或输出RHN 代码、或制造“RHN 代码”的任何衍生品。“用户”同意，“lawspirit.com”有权根据其合理要求，在“订购期”内通过电子手段或亲自接触到“RHN 服务器”，以便提供“RHN 服务”并在其自行确认为必要时更新或升级“RHN 代码”。“RHN 代码”和含有“RHN 代码”的任何载体，以及它们所包含的一切知识产权，连同“用户”（经“红帽公司”授权）为此复制的全部拷贝，均属“lawspirit.com”的专有财产，并是“lawspirit.com”有价值的商业秘密。订购终止时，“用户”应立即销毁其持有的全部“RHN 代码”的复制品（包括安装在“RHN 服务器”上的所有“RHN 代码”）。“RHN代码”（以及含有“RHN 代码”的任何载体），系“lawspirit.com公司”的保密财产，“用户”不得使用或披露有关“RHN 代码”的任何资料，但本《协议》允许使用或披露的情况除外。如果“lawspirit.com”向“用户”提供“RHN 服务器”，则“用户”必须在本《协议》终止时立即将之归还“lawspirit.com”。
2. Response Guidelines. A response to a request for SupportServices shall consist of receipt of and acknowledgment by Lawspiritof Customer's request for Support Services. Lawspirit will usecommercially reasonable efforts to provide a response within theresponse guideline period set forth in the table below duringstandard business hours and days as set forth in the table below,exclusive of Lawspirit holidays. Customer acknowledges that aresponse may not include resolution for all requests for SupportServices. Lawspirit will use commercially reasonable efforts to2. 答复指南. 对“用户”申请“支持服务”的回复中，应包括“lawspirit.com”声明已收悉“用户”申请并确认提供的“支持服务”的内容。“lawspirit.com”将做出商业上合理的努力，在下表规定的答复期内，于下表规定的标准营业时间和工作日做出答复，“lawspirit.com”的假日除外。“用户”承认，“lawspirit.com”可能无法一次答复所有需要“支持服务”解决的问题。“lawspirit.com公司”将做出商业上合理的努力提供解决方案，为“用户”提供必要的“支持服务”。但是，“用户”也承认并且理解，不PRC Subscription Agreement 20031022 Lawspirit Confidential 7provide answers and resolve Customer’s requests for SupportServices. However, Customer acknowledges and understands thatno software is perfect or error free and that, despite Lawspirit'scommercially reasonable efforts, Lawspirit may be unable to provideanswers to or resolve some or all requests for Support Services. RedHat makes no promises, guarantees, or assurances of any kind that itwill be able to resolve all Customer Support Services requests. ||存在任何完美的或不会发生错误的软件，即使“lawspirit.com”做出商业上合理的努力，仍有可能无法解决或解答“用户”提出的部分甚或所有“支持服务”申请。“lawspirit.com”不曾做出任何承诺、保证或担保，宣称自己能够解决“用户”要求的所有“支持服务”。
3. SLA Tables: 3. SLA 表格：3.1. Response Guidelines: 3.1 答复方式：Subscription Type Response Guidelines 订购种类答复条件Standard Support Services 4 Business Hours by telephone2 Business Days by Web/email标准型“支持服务” 以电话提供服务：4个工作小时内以网络/电子邮件提供服务：2个工作日内Premium Support Services 1 hour by telephone1 day by Web/email增强型“支持服务” 以电话提供服务：1小时内以网络/电子邮件提供服务：1日内Developer Support Services 1 Business Day 开发者“支持服务” 1个工作日3.2. Severity Level Definitions: 3.2 严重程度的定义：SeverityLevelDefinition 严重程度定义1 Catastrophic production problem which mayseverely impact the Customer's productionsystems, or in which Customer's productionsystems are down or not functioning; loss ofproduction data and no procedural workaround exists. Severity 1 problem alsoincludes issues that result in an emergencycondition that causes a serious security breach. ||1 灾难性生产问题，可能严重冲击“用户”的生产系统，或导致“用户”的生产系统瘫痪或无法运作；丢失生产资料，且无程序运作功能。一级严重程度的问题亦包括造成严重违反安全要求，从而导致紧急情况产生的事项。
2 High-impact problem in which the Customer'soperation is disrupted but there is capacity toremain productive and maintain necessarybusiness-level operations. Severity 2 problemalso applies for minor security breachsituations. ||2 有严重不利影响的问题，使“用户”中断业务经营，但仍有一定生产能力，并可维持必要商业水准的运作。二级严重程度的问题亦适用于轻微违反安全要求的情况。
3 Medium-to-low impact problem whichinvolves partial non-critical functionality loss. ||One which impairs some operations but allowsthe Customer's system to continue to function. ||This may be a minor issue with limited loss orno loss of functionality or impact to theCustomer's operation and issues in which thereis an easy circumvention or avoidance by theend user.